IsraelPhones Rental Agreement
Why should I take a cellular lease for my stay in Israel?
In order to be in constant contact with your friends and family.
Today a cellular phone gives you peace of mind and security.
A cellular phone is no longer a convenience but a necessity .
How do I get my phone?
Your IsraelPhone can be shipped to you in the U.S. or Israel.
I live in Australia, or the United Kingdom. can I get a SIM card for my cell phone?
Yes, we do ship SIM cards to Australia, and the United Kingdom.
Please indicate the delivery address on your order form.
How do I return my phone at the end of my stay in Israel?
You have several options available to you:
1) Drop off your phone at the AIRPORT POST OFFICE for a $7.50 charge.
The post office is located at the Ben Gurion Airport - Ha'Shchakim Mall
(Terminal 3, 3rd flour), after check in, BEFORE passport
control on the far left side of the hall.
Hours of operation:
Sunday - Thursday 7:00 AM - 24:00 Midnight.
Friday 7:00 AM - 14:00 PM
Closed on Saturday
2) Call our customer service at 1-800-721-111 (in Israel) to request a pickup ($19 charge).
Please note: phones that were delivered to you will not automatically be picked up at the end of your rental.
3) Return the phone to our U.S. or Israel offices. Call us for exact address at 1-800-721-111 (in Israel)
or 1-866-8-ISRAEL (in U.S.).
Which cellular carrier will be providing my service in Israel?
IsraelPhones will provide your cellular lease through Cellcom
(052) or Pelephone (050). Cellcom is the largest cellular carrier in Israel with approximately 3 million customers, operating on an advanced TDMA
and GSM system with quality service across in Israel.
Is there a minimum rental period?
For short-term rentals there is no minimum rental period. To receive IsraelPhones discounted long-term rental rates you must commit to a minimum of three months.
How much do I pay for incoming calls?
Absolutely FREE from anywhere in the world
What does my cell phone rental insurance cover?
Insurance covers all damages and ensures that if the phone is lost or stolen you pay the deductible of $100. Without insurance coverage the replacement cost is $250.
Until you report the stolen Israel Phone to both phone numbers, you are liable for all calls placed from your phone!
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